Return and Exchange

Returns and Exchanges

We are happy to assist you with your return/exchange. Any unused and unwashed original packaging products purchased within the past 45 days are eligible for return.

Please inspect your item upon receipt as returns that do not meet these guidelines will not be accepted. Once we have received an eligible return, we will process your return/exchange.

oversold item

If you purchase an item that is oversold, we will refund the item and ship the rest of your order.

Return Standard:

pristine condition (unwashed/unworn)
with original packaging
Purchased within the last 45 days

Return/Exchange Steps:

Visit http://btyrle.returnscenter.com, enter your order number and email
Select the item(s) you want to return or exchange, answer a few questions to understand the reason for the return (answers will not affect your ability to return)

Do I have to pay for shipping?

Once we have confirmed that your garment can be returned, we will send you our local return address. You can use your own shipping method and at your own expense.
Once we confirm that your item can be returned, we will send you our local return address. You can use your own shipping method and at your own expense.

Repack items into boxes or mail and drop off at your local post office. Please do this as soon as possible as your refund or exchange will not be processed until your returned item is shipped.
Please Note: Original shipping charges will not be refunded. Previously exchanged items are not eligible for return or additional exchange.

Visit http://btyrle.returnscenter.com to process your return or exchange.

We will process your refund within 7 days of receiving your package. (We only refund the cost of the product, not including shipping.)
Please note that our policies may change. Please see this page to read our current policy.

Refund

Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Refunds will arrive in your account 7-25 business days after we receive the package. Keep in mind that it may take some time for your bank or credit card company to process and issue the charge back。

manufacturing defect

We stand behind our products 100% and pride ourselves on having an excellent quality control team who work hard to ensure the highest quality. However, in rare cases, defective items will slip through.

Not covered by warranty (non-returnable, no exceptions)

Normal wear (wear holes, pilling, obstructions on fabric)
Modified or Personalized Items
Accidental damage (washing machine, tearing, melting, being eaten by dogs, etc.)
shrink
Stains from washing or use
International orders, sales items and face-to-face sales
Warranty period (returnable within 45 days after washing/use)
Stitch seams and stitches
zipper

To contact us about warranty issues or to make a claim, please email contact@btyrle.com