FAQ

GENERAL

We are here to make your experience easy and enjoyable.

Q: Why do you sell the cushion covers and inserts separately?

We sell the cushion covers and cushion inserts separately as it allows for easier storage.

It also reduces the price once you have your cushion inserts as shipping will be less expensive for just the cushion cover.

Cushion covers also allow you to wash the covers and make the cushions interchangeable.

Our alternative synthetic down cushion inserts are easy to wash and maintain their shape. As opposed to pillows, where the inner stuffing is always poly-filled and does not wash or dry properly.

Q: Do you have gift cards?

Yes! Please visit the GIFT CARD page

Q: Where are you located?

We are proudly Chinese, World Production Capital China.

Q: Are your cushions suitable for outdoors?

Unless it's our outdoor throw pillow collection, cushions are designed for indoor use, if you do bring them outside we recommend you bring them inside every night.

Our outdoor line is intended for both indoor and outdoor use. They are water and sun resistant.
Q: Why should I sign up to your newsletter?

Our newsletter is a great way to hear about our new products, special offers and upcoming in-person events. Most importantly... a chance to win $150 shopping spree!

Q: Do you have a retail store?

We are currently only an online store however.

Q: Can we sell your cushions in our store?

Yes, we offer wholesale pricing to preferred vendors. Please contact contact@btyrle.com to discuss further.

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PAYMENT AND PROCESSING

Q: Is it safe to use my credit card?

Our online store is designed and customized using Shopify. All payments are processed through Shopify, adhering to the highest and most strict security of all major credit cards.

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DELIVERY

Q: How much is delivery?

Please refer to shipping policy。


Q: Where do you ship?

We ship across the United States. Please contact as contact@btyrle.com if you are looking to ship internationally.

Q: When are orders dispatched?

Orders are dispatched daily, Monday to Friday.

Q: How can I track my order?

Once we have received and processed your order, you will receive a tracking number. This number can be followed and tracked throughout the entire process. Shipping times average 5 to 10 business days.

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AFTER RECEIVING THE PRODUCT

We believe strongly in our quality product and are committed to excellent customer service. Please contact us and we will be happy to resolve your issue.

Q: What is your return policy?

Please contact us within 45 days  from date of delivery if you are not satisfied with your product
All product must be unwashed and unused and return shipping is the responsibility of the customer
Should the cushion cover be faulty or damaged upon arrival, please contact us and we will be happy to resolve your issue
All cushion inserts are final sale
All market purchases are final sale

Please contact us at contact@btyrle.com if you have any questions or concerns.